Madison Heights, Michigan
Master Service Agreements
Put maintenance, field service, and a technician relationship in place before you need them, not in the middle of a breakdown.
The Long View
Why an Agreement Pays Off
Reactive repair is always more expensive than planned maintenance. When a robot goes down with no agreement in place, you are paying for emergency rates, waiting on availability, and losing production the entire time. A Master Service Agreement moves that cost into a predictable, scheduled visit instead of an unplanned emergency.
There is also real value in continuity. A technician who already knows your cell, your equipment mix, and how your line is set up resolves issues faster than someone starting from scratch on a one time call. Over the life of your equipment, that familiarity adds up, in fewer surprises and less downtime.
What It Is
A Standing Plan for Your Equipment
A Master Service Agreement is a standing arrangement between your plant and Robot World Automation that puts scheduled maintenance, priority field service response, and a consistent technician relationship in place ahead of time. Instead of scrambling to find a service provider and negotiate terms while a line is down, the terms are already set and the technician already knows your cell.
Every agreement is built around the equipment actually running on your floor, whether that is Fanuc, ABB, Yaskawa, or Nachi, and around how that equipment is used day to day. A single robot running one shift is a different conversation than a multi robot cell running around the clock, and the agreement reflects that.
Choose Your Coverage
Two Ways to Structure an Agreement
Both options are built around the same principle, know your equipment before it breaks. The difference is how much priority your plant gets when something comes up.
Standard Coverage
Scheduled maintenance and a direct line to our engineering team.
- Scheduled preventative maintenance visits
- Documented service reports
- Access to Robot World's engineering team for questions
Most Coverage
Priority Coverage
Everything in Standard, plus priority scheduling and a dedicated technician team.
- Everything in Standard Coverage
- Priority scheduling for field service calls
- A consistent technician team familiar with your equipment
Get Started
Ask About a Service Agreement
Tell us about your equipment and we will help you figure out the right level of coverage.